FAQ

You can find here all the responses to your questions.

You can find here all the responses to your questions.

FAQ EN

Yes, it is sure. Our goal isn't to stay the client's money. We can give you the references of others clients before you send us your money. For your tranquility. Our goal it's the satisfaction of our clients.
Your money is destined only with the purpose to pay your vehicle, not for others purposes.
The payment is always done an Bank transfer, we don't accept checks or others forms of payment.
Yes. It is necessary to pay the 10% of the vehicle's costs to reserve it and so we are sure that the vehicle can not are sold to another interested person.
The penalisation of cancellation it's based to pay the amount of the 10% vehicle costs, for the breach of the signed contract. If the client has signed the contract but at the last moment he don't buy the car, he is penalisated for breach. (German law)
Of course you can Solicit it. The only point to take in account is, if we have a signed contract and you cancel the buy, it gives the penalties of contract breach. In this case it gives the retention of the 10% of the vehicle costs. Of course, the client receive an facture of the penalisations costs.
It's depending of a many factors. Usually it is of 7 to 15 days.
We are dedicated at the Import of Europeans cars since 15 years. We buy only in the officials concessionaires, concessions of confiance. The advantage to buy an Vehicle in any european Country its for the Quality and Price. A very important factors to take a account. At this moment Germany is the Country where the Vehicles are the best Conserved and the bestes prices of the market. Of course that you can see the car, but that suppose the deplacement of the client and that supposes more costs.
Of course I do. Having an account that it entails a additional costs of displacement, to be paid from the client.
Usually is the client who decides when he wants to be delivered his Vehicle.
He depending of the anomaly, it can be normal. We know it isn't a new car. If is a severe anomaly, we will reclaim to the Concessionaire the reparations costs, and we will reimburse to the client. Normally, it's rare that thas happend, because our transportists haves with oneself the status document, and he will check the vehicle before the pick up.
We will contact the Concessionaire to reclaim the absence of the piece and he will send this to us or to the client direct.
the Vehicle will be pick up in the concessionnaire and will delivered in the delivered adresse who the client has indicated us.
Yes, the Vehicle will be delivered to his proprietary with all his documents, including the COC document. (Certificate of Conformity)
Yes. Until the Vehicle be Matriculated, it need a Provisional plates. the price of the plates oscillates between the 200 and 250€. It depending too of the date of expiration of the plates.
It depending of the Fabrication's Year of the vehicle. The first two years always he dispose with the Official Guarantee. After this date, we should be ask the concessionaire if he has Extended the guarantee.

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